Trainer delivering a course Microsoft Certified Trainer logo

Microsoft Dynamics CRM 2011 Official Training Courses

Microsoft Dynamics CRM

There are seven core courses for CRM 2011, three of which have directly associated exams and the remaining four go together to prepare for the Applications exam. In addition there are several other courses which do not lead directly to accreditation but will improve your knowledge and in-depth understanding of certain topics.

The seven main courses are:

  • 80290A: Marketing Automation in Microsoft Dynamics CRM 2011 (1 day)
  • 80291A: Sales Management in Microsoft Dynamics CRM 2011 (1 day)
  • 80292A: Service Management in Microsoft Dynamics CRM 2011 (1 day)
  • 80293A: Service Scheduling in Microsoft Dynamics CRM 2011 (1 day - four combined courses leading to exam MB2-868
  • 80294B: Microsoft Dynamics CRM 2011 Customization and Configuration (3 days leading to exam MB2-866)
  • 80296A: Microsoft Dynamics CRM 2011 Installation and Deployment (2 days leading to exam MB2-867)
  • 80295A: Extending Microsoft Dynamics CRM 2011 (3 days for developers building scripts, plugins, and other integration methods

Other courses currently available for CRM 2011 but without specific related exams include:

  • 80442: Introduction to Microsoft Dynamics CRM 2011 (1 day, aimed mainly at end users or project stakeholders)
  • 80444: Workflow and Dialog Processes in Microsoft Dynamics CRM 2011 (1 day - everything you need for building 2011 processes)
  • 80445: Reporting in Microsoft Dynamics CRM (1 day)
  • 80446: Administering Microsoft Dynamics CRM (2 days for system administrators and implementers)
  • 80447: Integrating Microsoft Dynamics CRM 2011 with Microsoft Office SharePoint Server 2010 (1 day)

Microsoft Certified Trainer

Microsoft Certified Technology Specialist for Dynamics CRM logo

Meteor IT can offer you training on a private, one-company basis in all of these courses using Microsoft Offical Courseware (MOC).

If you prefer, we can develop a bespoke course to better suit your needs, or provide in-house hands-on training in your own environment.

Freelance Training and Consulting Work

We are also happy to work on a freelance basis with other Microsoft Partners delivering training to your customers as part of a CRM 2011 or 2013 implementation or to provide MOC training in Dynamics CRM 2013 or 2011 on behalf of a CPLS.

In addition to training, Meteor IT also offer CRM consultancy services to help you decide how to take your CRM deployment forward and to carry out the customisations that you need to achieve your business goals.

Contact us to find out how we can help you to get more from Microsoft Dynamics CRM.