Recent Projects

Here are just a few examples of projects undertaken by Meteor IT for our clients.

"Excel 2007 Masterclass" Training programme - Course design and delivery

A long-standing FMCG client needed to provide training in Excel 2007 at all levels from beginner to advanced as part of their overall staff development programme. I developed and delivered a series of 12 classes so users could enter the programme at the appropriate level and continue through several sessions (some only one, others as many as eight, averaging 2.6 classes per person).

Overall Meteor IT delivered 56 highly successful hours of classroom training to 64 different people who attended, for a grand total of 328 man-hours of learning. Feedback from students was excellent, most of them expecting to be able to gain back the time they spent in training within the first week or month of doing their jobs.

Dynamics CRM (Customer Relationship Management) - training, support, customisation

A fast-growing technology client rolled out Office 2007 and replaced their old contact management system with Microsoft Dynamics CRM 4.0 as they were themselves a MS Gold Partner for Dynamics. Initially Meteor IT developed and delivered training courses to show staff how to use this new software to manage their daily work.

We continued working on the project for nearly a year to modify the CRM system to fit their business processes, customising fields and forms to capture crucial data, writing workflows to automate record keeping and process flows, and creating reports to provide essential management data. Meteor IT also coordinated internal developers to produce bespoke plugins, workflows and integration components and ensure these met the business requirements.

Company acquisition - systems integration, data migration and training

A FMCG client recently acquired a division of a larger group and Meteor IT helped them integrate this into their existing business. We specified new servers which met their head office standards, installed and configured these and set up users and groups in Active Directory to control access to resources and data.

The old systems had to remain operational until the official merger date, which was also the year end, so we moved documents, email and applications to the new systems, and reconfigured printers in a single day. All staff had their migrated emails and data available on their first day in their new company. We then trained them how to use their upgraded Office 2007 software, as well as introducing some best practices regarding use of the email system and explaining their Computer Use Policy.

Training programme - Training Needs Analysis, bespoke course design and delivery

Meteor IT delivered a training programme for the UK division of an international food manufacturer. This involved a training needs analysis for 45 staff, complete course design, and nearly 60 hours of classroom teaching. We created bespoke course content for different skill levels in Lotus Notes, Word, Excel and PowerPoint including all learning materials and handouts. Subsequently we provided training in their UK and Ireland offices updating staff skills to Office 2007 to support the group-wide rollout of this application upgrade.

The focus was on job-related competencies and using tools effectively, rather than every available feature. Attendees' feedback indicated that most of them expect to get back the time spent on their course in under a month (as little as a week in some cases) by using the software more efficiently to do their jobs.

Company acquisition - interim IT management, systems migration and office move

To assist with the handover period of a merger before the business was moved to a single site, Meteor IT set up a temporary extension to my client's infrastructure in the old premises to allow staff to work alongside their new colleagues. As the internal IT person had recently left, we also provided support for the old systems.

We converted email data from Exchange to Lotus Notes for staff that transferred, as well as accounting data and documents. We also assisted with the logistics of the office move and swapping home workers' systems.